Students with technical difficulties related to Canvas, Zoom or other University wide resources such as GMail, Google Drive, Box, or Dropbox should contact the ITS Service Center:
Many issues with accessing a course meeting via Zoom can be resolved by properly logging into the Zoom application. Click here to review the U-M ITS steps to properly logging into your U-M Zoom account. SSW has also created a quick video tutorial of the process.
Individuals without a reliable internet connection have a number of free or low-cost options:
The SSW Building has open study spaces for SSW students who need access to high speed internet. Please see our Building Hours for more information about access to the SSW Building.
Study SpacesStudy Spaces at U-M is a tool designed to help you find and reserve designated study spaces, computer stations, a space for you to take a remote class, or just a dedicated quiet touchdown spot between classes.
MWireless is available in nearly all U-M buildings, many of which are accessible via MCard. If building access is unavailable, MWireless is available north of the bus stop in parking lot NC90 off Baxter Road, and in the parking lot north of the Walgreen Center. MWireless is also available outside on the Diag and the North Campus Grove. See the WiFi coverage map for all university WiFi locations.
Check with your local internet providers for discounts. Many are providing free services to qualifying households for a limited time. For example, Comcast and AT&T have low-cost internet plans for qualifying households.
See additional resources for Michigan families to get internet during the coronavirus crisis compiled by Bridge Michigan.
University of Michigan
School of Social Work
1080 South University Avenue
Ann Arbor, MI 48109-1106