We Need You: Volunteer Management in Nonprofits

Volunteers play an important role in non-profit organizations, often supplementing the work of paid staff in order to improve or expand services to communities. This course will review the current state of volunteerism in the United States, which has been greatly changed by the COVID-19 pandemic. This course will also discuss volunteer recruitment, training, management and retention practices. The course will explore the use of volunteer personas in the above areas and discuss strategies for managing challenging behaviors and termination.