On-Site Clinic Coordinator

Position Overview

This position is responsible for coordinating a variety of professional and administrative care activities for the On-site Clinic located at The Center. Responsibilities range from coordinating registration form intakes, answering complex programmatic questions, directing clients, troubleshooting routine to complex issues, performing advanced navigation and coordination through the healthcare continuum, to making transportation arrangements for clients.

Essential Functions

Collaborates with Saban Community Clinic and other health, mental health, and substance use treatment providers to develop robust on-site wellness supports for Center participants.

Coordinates a variety of clinic activities which includes coordinating intake, answering complex programmatic questions, directing clients, troubleshooting routine to complex issues, performing advanced navigation through the healthcare continuum, and making transportation arrangements.

Connects clinic participants to internal and external case management and supportive services and regularly communicate with assigned case managers.

Greets and assists participants in scheduling and checking in for appointments, and escorts them to the clinic area.

Assists clients in completing initial intake paperwork and reviews paperwork for accuracy.

Assists participants in navigating the healthcare continuum including on-site medical and behavioral health appointments, connection to insurance benefits, and facilitation of off-site specialty appointments.

Assists clients in arranging transportation to manage their healthcare which may include picking up medications, lab work appointments, specialty referrals, and other services not provided on-site at The Center.

Transports and escorts clients on an as-needed basis.

Helps clients in distress by responding to and alerting appropriate staff of emergencies.

Ensures program expectations, as they are related to The Center, are being met and assists in troubleshooting any issues with Center staff and stakeholders before escalating issues to the appropriate officer.

Responds to phone calls and e-mails in a timely manner to schedule and confirm appointments, coordinate care for participants, and troubleshoot barriers to access.

Develops and maintains an understanding of eligibility and insurance criteria for various programs.

Coordinates with other internal staff and external stakeholders to evaluate operations and efficiency improvements in how clinic services are delivered.

Works to optimize participant satisfaction and usage of internal and external resources (provider time, exam rooms) by ensuring that available clinic appointments are filled in an expeditious manner.

Educates and supports participants by explaining clinic services, processes, and providing guidance on how appointments will function in order to soothe any anxieties they may have.

Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.

Protects participants’ rights by maintaining confidentiality of medical, personal, and financial information. Follows HIPAA guidelines to maintain records of client services and accounts.

Maintains operations by following Center policies and procedures and reporting needed changes.

Coordinates with other staff to define relevant program data points, develop workflows to track monthly outcomes, and report outcomes out to Center leadership.

Other Functions

Attends events or assigns staff to attend events as required.

Attends seminars, conferences and trainings for professional development as required.

Performs all other related duties as requested.

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