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Frequently Asked Questions

  1. Who are the instructors for your programs?

    The majority of CE course instructors are U-M School of Social Work faculty. In our certificate programs, specialty content experts are recruited from diverse professions in the practice community.

  2. Who can I contact regarding questions about MasterTrack courses or assignments?

    Learners should first post their questions in the course Discussion Forum. They can also plan to visit the planned Office Hours session for the course. Following these options, learners can email [email protected].

  3. Who can I contact regarding questions about Social Work Essentials courses or assignments?

    Students should first post their questions in the course Discussion Forum. They can also plan to visit the scheduled Office Hours session (beginning in 4th module) for the course. Following these options, students can email [email protected].

  4. Who can I contact regarding technical issues when completing the Social Work Essentials Certificate courses?

    Students may reach out to [email protected] with any questions.

  5. Who can I contact with regarding Coursera technical issues when completing the MasterTrack certificate?

    Learners should first review the Coursera Learner Help Center. Following this, questions can be emailed to [email protected].

  6. Who can I pay with Gift Cards?

    Electronic gift cards can be purchased for individuals as a token of appreciation. They are not intended to be used for honorarium.

    A token of appreciation is a thank you to an individual for things such as someone attending or participating in an event, working Press enter to read full text...

  7. Who is eligible for the Online MSW?

    The part time online program is designed for advanced learners. We classify advanced learners as those who have advanced standing eligibility or those who have been admitted through the MasterTrack MSW program, MicroMasters MSW program, U-M Sociology and Social Work program, or UM-Dearborn Human Services and Social Work partnership.

  8. Who pays for a guest parking?

    The requester will be asked to provide a shortcode along with other details about the guests visit.

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