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General Continuing Education FAQ

  1. If I need to cancel, how should I do it?

    Please view our policies page for cancellation information.

  2. What do I need to know about meeting the CE requirements for a webinar?

    You need to attend the entire webinar and participate in any live interactive activities to receive your certificate. If your course requires a post-test, you must pass the post-test. You will also need to complete the required evaluation.

    The post-test is usually Press enter to read full text...

  3. What if I am having technical problems affecting my access to this continuing education certificate program at home?

    Instructions for addressing technical problems are provided in the course orientation information and on the course site. You may also contact the Office of Continuing Education at or 734-763-5723 (during business hours).

  4. What if I have a concern about the number of CE contact hours awarded or about the certificate program? What steps do I take to resolve this concern?

    Please see the CE Policies page.

  5. What if I need to cancel prior to the start of the certificate program? What is the refund policy?

    Notification of cancellation must be received by email two weeks prior to the first certificate session to obtain a refund ($50.00 administrative fee will be retained). Refunds after that date will not be made, though you may transfer your paid registration to another individual prior to the start of the program.

  6. What is the difference between a post-test/quiz and an evaluation?

    Completion of a post-test (or an appropriate equivalent) is required for any online course to ensure participants are attentive in the online learning environment. The post-test is designed to assess your learning. The evaluation for the courses is intended to provide feedback to the organizers and presenters about the quality of the presentation, and evaluations are required for all CE courses.

  7. When should I expect reminder emails about the course I'm taking?

    One week prior to the course.

  8. Who are the instructors for your programs?

    The majority of CE course instructors are U-M School of Social Work faculty. In our certificate programs, specialty content experts are recruited from diverse professions in the practice community.

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