Social Work Options Counselor

About Tri-County Office on Aging:
Our mission is to promote and preserve the independence and dignity of the aging population. Established in 1974, Tri-County Office on Aging (TCOA) is part of the local, state, and national aging network as a federally-designated Area Agency on Aging serving Region 6: Clinton, Eaton, and Ingham counties.

About the Role:
Work Location: Lansing, MI
General Responsibilities: Serves as a Person-Centered Options Counselor for the Agency. Facilitates an interactive process where participants (including family members and caregivers) receive guidance in the deliberations for making informed choices about long-term support and services. Promotes person-centeredness while developing a long-term care plan. Empowers participants, including those experiencing cognitive loss or caring for someone experiencing cognitive loss, to navigate the long-term care support and services system. Member of the TCOA Access Services program.

Essential Job Functions: (Reasonable accommodations will be provided, if necessary, for individuals with disabilities who can perform the essential job functions.)
- Provides information regarding services and public benefits and makes appropriate referrals.
- Stays current regarding relevant resources, managing and providing resources, education and support to participants and caregivers.
- Participates in the development of community education and health programs.
- Answers inquiries from those who request information regarding community services and benefits programs.
- Maintains complete and accurate documentation regarding each participant and/or caregiver.
- Shares information with participants regarding available services and public benefits in a timely and courteous manner.
- Ascertains program suitability for callers and refers to Agency staff or to community services and programs, as appropriate.
- Provides advocacy/social/emotional support to participants and their caregivers including, but not limited to, case conferences and crisis intervention.
- Makes home visits to evaluate participant and/or caregiver needs.
- Maintains appropriate records and files. Creates reports as requested.
- Serves on TCOA Communications Committee and Outreach Team, including community presentations.
- Conducts Caregiver Dementia education and training to meet programmatic and Agency requirements.
- Collaborate with the Information and Assistance team to coordinate services for high-needs cases, ensuring timely support and resolution.
- Regularly share and update community resource information to enhance service delivery and maintain accurate resource databases.
- Participate in weekly meetings to review and discuss high-needs cases, ensuring alignment and effective communication across teams.
- Examples of job functions listed do not include all tasks which may be found in this position. Duties and responsibilities may be added, deleted, or modified at any time.

How to Apply:
To view the complete posting and to apply online visit, https://tcoa.isolvedhire.com/jobs/
https://tcoa.isolvedhire.com/jobs/1678547