Program Manager

About Community Opportunity Center:
Community Opportunity Center (COC) is a trusted nonprofit organization with 60 years of service, committed to providing high-quality residential housing and support services for adults with disabilities in Wayne County, Michigan. COC fosters a culture of respect, empowerment, and inclusivity, ensuring that individuals with disabilities receive compassionate, tailored care that enhances their quality of life.

About the Role:
Job Summary:
The Program Manager will be responsible for overseeing COC’s residential housing programs, ensuring high standards of care, compliance, and operational excellence. This role requires a compassionate leader who can manage day-to-day program operations while driving the mission of COC forward. The ideal candidate will demonstrate a commitment to fostering independence and dignity for individuals with disabilities and will lead teams with empathy and effectiveness.

Key Responsibilities:
- Program Operations and Oversight
- Lead and oversee residential housing programs, ensuring effective service delivery aligned with COC’s mission and values.
- Implement and maintain quality standards for all services to support individuals in achieving greater independence and improved quality of life.
- Monitor program compliance with state and federal regulations, accreditation standards, and organizational policies.
- Participate in the COC on-call rotation schedule.
- Team Leadership and Development
- Manage and mentor a dedicated team of support staff, fostering a positive work environment focused on respect, collaboration, and growth.
- Facilitate onboarding and ongoing training programs for staff to ensure consistency in service delivery and adherence to best practices.
- Conduct regular team meetings and provide constructive feedback, encouraging a culture of continuous learning and improvement.
- Client and Family Engagement
- Act as a liaison between COC, clients, families, and other stakeholders, promoting clear and compassionate communication.
- Address concerns and respond to inquiries from families, caregivers, and other service providers to ensure client satisfaction.
- Develop individualized care plans in partnership with residents, case management agencies and their families, setting goals that enhance personal development and well-being.
- Budget and Resource Management
- Assist in developing and managing program budgets, ensuring financial resources are aligned with organizational priorities.
- Identify funding needs and assist with grant proposals or fundraising efforts as needed to support program sustainability and growth.
- Quality Assurance and Continuous Improvement
- Lead quality assurance initiatives to evaluate and enhance service delivery, incorporating client and staff feedback into program improvements.
- Utilize data and reporting tools to track program outcomes, preparing reports for leadership and stakeholders as required.
- Community Partnerships
- Build and maintain relationships with community partners, agencies, and advocacy organizations to enhance resources and opportunities for COC clients.
- Represent COC at community events, training sessions, and professional meetings to promote awareness and collaboration.

How to Apply:
Contact Andrea Bey at 734.838.0542 to discuss employment opportunities or visit https://cocliving.com/careers/