Protective Services Worker - Family and Children's Services Division

INTRODUCTION

Under general supervision, Protective Service Workers perform professional investigation, casework, and casework services in a child or adult protective services program or in other social service programs. Protective Service Workers may make investigations to determine the eligibility of applicants for psychiatric care and services. Protective Services Workers provide consultative services to individuals, government and community agencies and groups regarding protective, social and psychiatric services; and performs related duties as required.

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Interviews and counsels an assigned caseload of clients, parents, children, adolescents, adult victims, caregivers and perpetrators. Provides case consultation and case management.

2. Determines degree of danger and risk of future abuse and neglect and evaluates the client's, child's, elder's or dependent adult's and family's need for services.

3. Develops case plans, court reports and other relevant case documents and provides recommendations to the court.

4. Maintains case information on applicable computerized case management system.

5. Works as a team member with law enforcement, medical professionals, public guardian and legal professionals.

6. Arranges in-home and other services to remedy problems without removal of protected individual from the home. Conducts permanency planning and placement, as appropriate.

7. Facilitates family maintenance and reunification.

8. Makes presentations before groups.

9. Arranges legal services for clients.

When assigned to Family and Children's Services:

1. Investigates child abuse and neglect allegations and determines whether removal of the child from the home is necessary.

2. Recruits applicants for foster care and adoption. Evaluates adoptive and foster care applicants and finalizes adoptions.

3. Places and supervises children in foster homes and residential treatment centers

https://careers.sf.gov/role/?id=3743990003309968