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Community Solutions Manager

Posted: Thursday, September 23rd, 2021

Details

Employer: Michigan Humane
Employer Website: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=28286&clientkey=1C0BADAB8E383764AF7E007C0DF1BEF1
Position Type: Full Time
Local: This position is located in Michigan

Description

Are you looking for a career working for an organization that makes a difference in our community? Be part of an organization whose culture is centered around compassion and purposeful work with Michigan Humane! Our team works hard in our communities, helping keep people and their pets together.

A critical part of our Community Solutions Team, the Community Solutions Manager oversees day-to-day activities of our many community-focused programs committed to educating and providing resources to families we serve, building a more humane community. Through management of programs such as our Pet Pantry, Pets for Life Community Outreach, and Safety Net Foster Program, our Community Solutions Manager will have a direct impact on animal and human welfare in the community! The ideal candidate is a compassionate individual with a strong customer service background and a desire to help others through their work.

Key Responsibilities:

  • Develop new programs and launch initiatives to keep animals in homes and continue decreasing animal surrender in Detroit & surrounding areas. 
  • Develop, communicate and enforce policies, procedures and best practices for engaging successfully with all members of our community, including pet pantry clients & pets for life neighbors. 
  • Serve as the primary contact for human service partners once relationship is successfully established by leadership and/or Director of program. 
  • Work with Director to continue education efforts, both internal and external, on best practices for successful pet ownership, regardless of income status or lifestyle choices. 
  • Solicit and respond to regular feedback on resources provided, including emerging or unexpected needs and areas for improvement.
  • Work closely with other Michigan Humane departments to ensure excellent customer service for all, both human and animal clients, in need of support. 
  • Manage the department staff including hiring, training and direct supervision.  Work with Director to prepare annual department goals and budget; prepare monthly management reports.
  • Develop methods for collecting and sharing information about community work being done, including impact metrics, implementation successes and challenges, and examples of innovation and best practice.
  • Oversee and support the use of volunteers in all avenues of work being performed by the department. Organize and manage ingoing and outgoing inventory of pet food and supplies (using a pallet jack) in excess of 30,000 lbs. per month

Qualifications: 

  • Bachelor’s degree in social or nonprofit management or a related field of study preferred
  • MSW preferred, willing to consider experience in lieu of degree.
  • A minimum of 3-5 years working for in human service space is preferred.
  • Experience doing community outreach including door to door, community organizing, and engagement.
  • Prior experience in a public speaking role is desirable
  • Microsoft Office proficiency and intermediate computer skills are required

Details: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=28286&clientkey=1C0BADAB8E383764AF7E007C0DF1BEF1

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