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Client Advocate

Posted: Friday, April 19th, 2019

Details

Employer: Centro Multicultural La Familia/ Multicultural Family Center
Employer Website: https://www.centromulticultural.org/
Position Type: Full Time
Local: This position is located in Michigan

Description

Job description and responsibilities

Under general supervision by the Program Director, assists victims of domestic violence and related
crimes by providing a full range of services, including assistance with crisis intervention, community
relations, community referrals, and community awareness. This position requires the ability to work
independently, exercising judgment and initiative.

Some of the core responsibilities include but are not limited to:

  • Respond to calls from victims and other service providers.
  • Provide advocacy-based counseling to survivors in a culturally relevant and linguistically appropriate manner.
  • Provide advocacy to enable victims’ safety, empowerment and independence.
  • Assist crime victims in filing claims as appropriate.
  • Maintain and update client database.
  • Participate in Performance Quality Improvement activities.
  • Assist Program Coordinator with the creation or updating of any program marketing materials.
    • This may include: Brochures, Flyers, Forms, social media, etc.
  • Make relevant and appropriate referrals for clients’ legal, medical, housing and related needs.
  • Other tasks assigned by Program Coordinator or Program Director.
     

Screenings/Assessments

  • Perform screenings either made by appointment, walk-ins or as referred by Program Coordinator.
  • After initial screening has been completed, if client qualifies for program, schedule or perform assessment.
    • Use client files as designed by the Program Coordinator to open a case.
    • Fill out all required forms, especially consents and confidentiality forms.
    • Complete Service Plan and Safety Plan and follow up with case management as necessary to complete goals identified in Service Plan.
  • Refer client to community resources as needed per the service plan (case management).
     

Court Accompaniment and advocacy

  • Assist client to understand and navigate the court and legal system.
    • This could include but not limited to PPOs and court proceedings.
  • Connect client with necessary attorneys or legal aid.
     

Community Relations

  • Build relationships with community partners or agencies in order to improve referral system for clients and to increase pool and knowledge of community resources available.
  • Assist Program Coordinator in organizing education or training events to engage Pontiac and Oakland County on topics related to domestic violence, violence, prevention, physical and mental abuse, healthy relationships and related topics.
  • Attend meetings relevant to domestic violence in the community that have been approved by the Program Coordinator.
  • Attend proposed Task Force meetings and learns how to assist clients in filing restitution claims to the State.

Support Groups

  • Assist Program Coordinator with support groups as planned by the Program Coordinator.
    • In case Program Coordinator is absent, lead support groups as assigned and approved by Program Coordinator.

Excellent benefits including medical, dental, vision and life insurance. Paid vacation, holidays and sick leave. Training opportunities and flexible schedule.

If you are passionate about helping the community and want to make a difference in the lives of others, this is the job for you.
 

Salary range: $35,360 to $39,520 per year plus cell phone allowance and mileage.

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